Manual Service Channel
Human service currently supports email and phone services, but we recommend that you try the following solutions first. If you still can’t find the answer to your question, you can contact us directly with a brief description of your problem and needs. Usually we will reply you within 24 hours.
If you are contacting us for the first time, you will need to first send us an email describing your needs. If you are already our cooperative customer, it is recommended that you contact the sales engineer directly.
In other cases, please fill in the form completely and describe your needs patiently. We will arrange professional engineers to provide solutions as soon as possible.
The following services are currently supported:
- Remote guidance to solve product use problems and provide customers with professional and efficient remote troubleshooting
Collect and summarize product quality information from various channels, provide real-time feedback to relevant departments for improvement, and track problems until they are resolved
- Assist users in evaluating the quality of spare parts;
- Assemble remote and on-site technical support reports, build a remote troubleshooting case base, and formulate standard response operating procedures
- Assist you to communicate with relevant technical support personnel
- Improve service procedures
- Other basic issues such as: product parameter confirmation and installation instructions, etc.